How to Remove a Zelle Recipient from Citizens Bank

Please follow the steps below to remove a Zelle recipient from Citizens Bank. If you don’t have a Citizens Bank account yet, click here to sign up.

Open the website on your desktop computer or laptop.
Then, click Log In.
Then, a drop down list will appear. Click on Log In.
Now, log in with your online user ID and password.
Once you’re logged in, you will see several tabs at the upper part of the screen. Click on the tab that says Pay Bills & People.
On the page, you will see an option for Send Money with Zelle. Click on Send Money with Zelle.
On the page, you will see several tabs. Click on the Settings tab.
Now, scroll down a little. Then, you will see a section for Recipients. Click on the Zelle recipient you wish to remove.
On the page, you will see a button that says Remove Contact. Click on Remove Contact.
Then, a pop-up message will appear asking if you’re sure to remove the selected recipient. To proceed, click on Remove Contact.

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​How to Remove a Zelle Recipient from Citizens Bank