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How to Change Your Online User ID on Citizens Bank
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How to Change Your Online User ID on Citizens Bank

Get a $200 bonus when you open a Chase account and receive a qualifying direct deposit
​Please follow the steps below to change your online user ID on Citizens Bank.
​
  • Open Citizens Bank website on your desktop computer or laptop.
  • Click Log In.
  • Then, a drop  down list will appear. Click on Log In.
  • Now, log in with your online user ID and password.
  • Once you are logged in, you will see several tabs at the upper part of the screen. Click on the tab that says Service Center.
  • Under Manage Preferences, you will see an option for Online User ID and Password. Click on Online User ID and Password.
  • On the page, you will see a section from which you could change your online user ID. On the field provided, enter the new online user ID you wish to use.
  • After entering, click on Save.​
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